Privacy Policy

Last Updated: April 8, 2025

This Privacy Policy has been created to demonstrate our firm commitment to protecting your privacy and to explain how we collect, use, and share your information. By using our site, you consent to the practices described below.

Purpose of This Policy

This Privacy Policy is here to let you know:

What personal data we collect
How we use that data
Who may access or receive that data
Your rights as a user of our site

This policy applies in addition to the terms and conditions on our site.

Information We Collect

We collect two kinds of data:

1. Information You Provide Voluntarily

When you place an order or create an account on our website, we may collect:

Name
Email address
Phone number
Mailing, billing, and delivery addresses
Payment details (processed securely)
Custom instructions for floral orders

We collect this information through account creation, checkout forms, or when you contact us.

2. Information Collected Automatically

When you browse our site, we may collect certain information automatically, including:

IP address
General location data
Type of browser and device used
Pages visited and time spent on the site
Links clicked

This helps us understand who our customers are so we can improve our services and personalize your experience.

Cookies

Cookies are small data files stored on your computer. They help us:

Recognize returning visitors
Save your preferences
Improve your shopping experience

Our cookies do not contain personally identifiable information. Most browsers accept cookies automatically, but you can disable them in your browser settings. Note: Disabling cookies may limit certain features on our site.

How We Use Your Information

We may use your information to:

Process and deliver orders
Send order confirmations and updates
Provide customer service
Improve our site and services
Send promotional emails (only if you opt-in)

You may opt out of marketing emails anytime by clicking the unsubscribe link or replying to our messages with “no emails.”

Legal Basis for Processing (GDPR)

If you are located in the EU or EEA, we process your personal data based on:

Consent, (e.g., for email marketing)

Contractual necessity, (e.g., to fufill an order)
Legal obligations, (e.g., tax compliance)
Legitimate interests, (e.g., to improve our website)

Sharing Your Information

We respect your privacy and never sell your personal data. We may share your information in the following ways:

With service providers, like delivery partners or payment processors, to fulfill your order
With affiliated floral vendors, for order fulfillment and delivery
With marketing services, if you’ve opted into promotional content
With law enforcement, if required to comply with legal obligations or protect our rights

We may also share general, non-identifying statistics (like traffic patterns or demographics) with trusted partners.

How Long We Keep Your Information

We retain your information only as long as necessary for the purpose it was collected—usually, to complete your transaction, comply with legal obligations, or provide you with customer service.

How We Protect Your Data

We take your privacy and the security of your data seriously. While we do not store sensitive payment information ourselves, we rely on trusted third-party platforms to securely process and manage your data. These platforms maintain their own robust privacy and security standards, and we only use services that are reputable and widely trusted.

Our partners include:

Wix – Our website is hosted on Wix, which uses encrypted servers, secure HTTPS protocols, and other industry-standard security tools to protect data.
Square, Zelle, and Venmo – These platforms handle all payment processing. Your payment details are encrypted and processed directly through their secure systems; we do not store your full payment information.
Gmail (Google Workspace) – We use Gmail for business communications. All emails are transmitted over secure channels and stored in Google’s secure cloud infrastructure.

We only access or retain the minimum amount of personal information necessary to complete your order, respond to your inquiries, or manage your customer relationship. Access to customer data is restricted to authorized personnel only.

Please note that while we make every reasonable effort to keep your data safe, no method of transmission over the internet or method of electronic storage can be guaranteed to be 100% secure.

Your Rights

Depending on where you live, you may have certain privacy rights.

If you’re in California (CCPA):

You have the right to:

Know what personal data we collect and how we use it
Request access to your data
Request that we delete your personal data
Opt out of data sharing for marketing (we do not sell your data

To make a request, contact us at hello@haikuflowerstudio.com or the mailing address below.

If you’re in the EU (GDPR):

You have the right to:

Access, correct, or delete your data
Object to or restrict how we use your data
Withdraw consent at any time
File a complaint with a data protection authority

You can exercise any of these rights by contacting us at hello@haikuflowerstudio.com or the mailing address below.

Linked Sites

Our website may contain links to other websites. We’re not responsible for the privacy practices or content of those sites, so please read their policies if you visit them.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or the law. When we do, we’ll update the "Last Updated" date at the top of this page. We encourage you to check back from time to time. Your continued use of the site after any changes constitutes your acceptance.

Contact Us

Have questions? We’re happy to help.

Haiku Flower Studio, LLC
Email: hello@haikuflowerstudio.com
Phone: 612.412.4012
Mailing Address: 9935 209th Ave NW, Elk River, MN 55330